Privacy Policy
Effective Date: January 15, 2025
Introduction
At sylvarioniq, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our budget psychology learning platform and related services. We understand that financial wellness is a personal journey, and we've designed our data practices to support your learning while respecting your privacy rights.
This policy applies to all interactions you have with our platform, including when you visit our website, register for courses, participate in community discussions, or contact our support team. By using sylvarioniq's services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us, including your name, email address, phone number, and postal address when you register for our courses or contact us for support. This information helps us create your learning profile and provide personalized educational content about budget psychology.
Learning and Usage Data
To enhance your educational experience, we track your progress through our courses, quiz results, time spent on different modules, and areas where you request additional help. This data helps us understand which psychological concepts resonate with different learners and allows us to improve our curriculum continuously.
Technical Information
Like most online platforms, we automatically collect certain technical information to ensure our services work properly and securely. This includes your IP address, browser type, device information, operating system, and general location data. We also use cookies and similar technologies to remember your preferences and provide a smoother learning experience.
How We Use Your Information
We never sell your personal information to third parties or use it for advertising purposes outside of our educational mission.
Educational Services
Your information primarily supports your learning journey with us. We use your data to customize course recommendations, track your progress, provide personalized feedback, and suggest additional resources that align with your interests in budget psychology and financial wellness.
Communication and Support
We use your contact information to send important course updates, respond to your questions, and occasionally share relevant educational content that might interest you. You can control these communications through your account settings or by contacting us directly.
Platform Improvement
Aggregated and anonymized usage data helps us understand how learners interact with our content, which topics need better explanation, and where we can enhance the overall learning experience. This analysis never identifies individual users and focuses solely on improving educational outcomes.
Data Sharing and Third Parties
We work with select third-party service providers to deliver our educational services effectively. These partnerships are carefully chosen and governed by strict data protection agreements.
| Service Type | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting | Secure data storage and platform reliability | Encrypted user data and course content |
| Email Services | Course updates and educational communications | Email addresses and communication preferences |
| Analytics | Understanding user behavior to improve courses | Anonymized usage patterns and engagement metrics |
| Payment Processing | Secure transaction handling | Billing information processed by certified providers |
We may also share your information if required by law, to protect our rights or the safety of our users, or in connection with a business transaction such as a merger or acquisition. In such cases, we will ensure that your data continues to be protected under the same privacy standards.
Your Privacy Rights
Under UK data protection laws, including GDPR, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including your learning progress and account details.
Correct Information
Update or correct any inaccurate personal information in your profile or learning records.
Delete Your Data
Request deletion of your personal information, subject to certain legal and legitimate business requirements.
Restrict Processing
Limit how we use your information while maintaining your access to essential educational services.
Data Portability
Receive your personal data in a structured format for transfer to another service provider.
Withdraw Consent
Opt out of non-essential communications or data processing activities at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of data both in transit and at rest, regular security audits, access controls that limit employee access to personal information, and secure backup systems.
Technical Safeguards
All sensitive data is encrypted using industry-standard protocols. Our servers are hosted in secure facilities with 24/7 monitoring, and we regularly update our systems to address potential security vulnerabilities. User passwords are hashed and salted, and we encourage the use of strong, unique passwords.
Administrative Controls
Access to personal information is restricted to employees who need it to perform their job functions. All staff members receive privacy training and are bound by confidentiality agreements. We conduct regular reviews of access permissions and maintain detailed logs of data access for security monitoring.
Data Retention
We retain your personal information only as long as necessary to provide you with educational services and comply with legal obligations. Account information and learning progress are typically retained for seven years after your last course activity, allowing you to return and continue your learning journey if desired.
You can request earlier deletion of your data by contacting our privacy team, though this may affect your ability to access certain course materials or certificates in the future.
Some information may be retained longer for legitimate business purposes, such as financial records for tax compliance or anonymized data for research and course improvement. When data is no longer needed, it is securely deleted or anonymized beyond recognition.
International Data Transfers
While sylvarioniq operates primarily within the UK, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including adequacy decisions by the UK government or appropriate contractual protections.
We carefully vet all international data processors and require them to maintain the same high standards of data protection that we uphold. If you have concerns about international transfers of your data, please contact us for more specific information about the safeguards in place.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience and understand how our platform is used. Essential cookies are necessary for basic functionality, while optional cookies help us personalize content and analyze usage patterns.
Types of Cookies We Use
You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some features of our platform but will not prevent access to essential educational content.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The effective date at the top of this policy indicates when it was last updated. Continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy, need to exercise your privacy rights, or have concerns about how your data is being handled, please contact us:
Address: Ormiston House, 32-36 Pelham St, Nottingham NG1 2EG, United Kingdom
Phone: +447811039124
Email: info@sylvarioniq.com
Our privacy team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, and we aim to respond to all privacy inquiries within 48 hours. For urgent privacy concerns, please mark your email as "Privacy Urgent" in the subject line.